E Shop Policy

All our ceramics are hand-made with love in our studio.
Ceramic’s irregularities and/or variances in size, glaze or texture, reflect the many human touches received during the making process. The above is the additional value of any handmade process and must be embraced as an intrinsic characteristic of our ceramics.
information and care for product is that in sudden changes in temperature is likely to cause thermal shock, which may create fissures in the glaze or clay body. Dishwasher may accelerate the fading of a luster glaze, hand washing is recommended for these type of ceramic surfaces

The images of the ceramics in our e-shop gallery are representational only.
All items for sale are described and photographed as accurately as possible,
Due to the fully handmade glazing and artisanal firing the glaze’s shade you will receive may vary from the one you see in the site pictures
In addition, due to the different monitor settings, the real glaze color could also be different from what you see on your computer screen.
If you need any further clarification or additional pictures, please contact us before ordering.
Prices of the items are exclusive of GST.

While we will try to promptly ship your order from the time of its placement, we can’t accept order’s cancellation.

We take great care in packaging our ceramics as safely as possible.
In the rare and unfortunate event where an item arrives to you damaged, please contact us within 48 hours of the receipt of the goods for an immediate replacement, refund or credit voucher.
Please just send your order number, exact items/quantities and photos of the item(s) damaged.
We DO NOT process claims without photos clearly showing the damage.
Upon your claim being approved, we will ship to you the replacement for the damaged item(s) if the item(s) is in stock/available and if not, a refund will be issued.
Please do not send us back broken items.

All prices are quoted in INDIAN RUPEES and are subject to change without notice.
Prices of the items are exclusive of GST.
There is no CASH ON DELIVERY
At the moment we accept all kinds of payment options which are secured via CCAvenue.
CCAvenue helps protect your credit card information with industry-leading security and fraud prevention systems.